The Soho Square Surgery

  • Clinics & Services
    • Seasonal Infleunza Vaccination
    • Appointments
    • Repeat Prescriptions
    • Our Clinics
    • Practice Nurse Led Clinics
    • Help with your GP Appointment
    • Referrals for specialist care by your GP
    • Electronic Prescription Service (EPS)
    • Extended Hours Appointments
    • Home Visits
    • Test Results
    • Out of Hours Emergency
    • Referral to Specialist Doctors/Services
    • Improving Access to Psychological Therapies (IAPT)
    • Adult Immunisation
    • Antibiotic Awareness
    • Blood Test Information
    • Sickness Certificates
    • Non NHS Services
  • The Practice
    • Registering with the Practice
    • Our Team
    • Making the Most of Your Practice
    • Are you a Carer ?
    • Care Quality Commission
    • Clinical Commissioning Group
    • Friends and Family Test
    • GP Earnings
    • Entitlement to NHS Treatment
    • Patient Participation Group
    • Practice Policies
      • Access your Health Records
      • Accessibility
      • Care Data
      • Chaperones
      • Clinical Governance
      • Clinical Research
      • Complaints
      • Confidentiality
      • Consent Protocol
      • Disability Access
      • Duty Of Candour
      • Equality and Diversity
      • Freedom of Information
      • General Practice Extraction Service
      • Infection Control Statement
      • Named GP Policy
      • NHS Patient Rights
      • Removal of Patients From Our List
      • Safeguarding Children
      • Sharing Your Information with Others
      • Summary Care Records (SCR)
      • Zero Tolerance
      • Privacy Policy
      • Website Terms and Conditions
      • Cookie Policy
  • Online Services
    • What is SystmOnline
    • Repeat Prescription Request
    • Manage Appointments
    • Health A-Z
    • Medicines Guide
    • Live Well
  • Contact
    • Contact Telephone Numbers
    • Location
    • Carers Direct
    • Send a Message
  • Home
  • Clinics & Services
    • Seasonal Infleunza Vaccination
    • Appointments
    • Repeat Prescriptions
    • Our Clinics
    • Practice Nurse Led Clinics
    • Help with your GP Appointment
    • Referrals for specialist care by your GP
    • Electronic Prescription Service (EPS)
    • Extended Hours Appointments
    • Home Visits
    • Test Results
    • Out of Hours Emergency
    • Referral to Specialist Doctors/Services
    • Improving Access to Psychological Therapies (IAPT)
    • Adult Immunisation
    • Antibiotic Awareness
    • Blood Test Information
    • Sickness Certificates
    • Non NHS Services
  • The Practice
    • Registering with the Practice
    • Our Team
    • Making the Most of Your Practice
    • Are you a Carer ?
    • Care Quality Commission
    • Clinical Commissioning Group
    • Friends and Family Test
    • GP Earnings
    • Entitlement to NHS Treatment
    • Patient Participation Group
    • Practice Policies
      • Access your Health Records
      • Accessibility
      • Care Data
      • Chaperones
      • Clinical Governance
      • Clinical Research
      • Complaints
      • Confidentiality
      • Consent Protocol
      • Disability Access
      • Duty Of Candour
      • Equality and Diversity
      • Freedom of Information
      • General Practice Extraction Service
      • Infection Control Statement
      • Named GP Policy
      • NHS Patient Rights
      • Removal of Patients From Our List
      • Safeguarding Children
      • Sharing Your Information with Others
      • Summary Care Records (SCR)
      • Zero Tolerance
      • Privacy Policy
      • Website Terms and Conditions
      • Cookie Policy
  • Online Services
    • What is SystmOnline
    • Repeat Prescription Request
    • Manage Appointments
    • Health A-Z
    • Medicines Guide
    • Live Well
  • Contact
    • Contact Telephone Numbers
    • Location
    • Carers Direct
    • Send a Message
  • Home

Accessibility

This website is run by your GP Surgery. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • most older PDF documents are not fully accessible to screen reader software
  • live video streams do not have captions

What to do if you cannot access parts of this website

If you need information on this website in a different format please contact

We’ll consider your request and get back to you in 30 working days.If you cannot view the map on our ‘contact us’ page, call or email us refer to our contact page for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact please contact our practice manager.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Find out how to contact us on our contact details page.

Technical information about this website’s accessibility

We are committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

We plan to add text alternatives for all images. When we publish new content we’ll make sure our use of images meets accessibility standards.

Disproportionate burden

Interactive tools and transactions

Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag.

We’ve assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the website is next updated.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs and Word documents do not meet accessibility standards – for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. We plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

Live video streams do not have captions. This fails WCAG 2.1 success criterion 1.2.4 (captions – live).

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

How we tested this website

This website was last tested on October 2019 using the WAV (Web Accessibility Tool)

We tested our home page and a random sample of 10 content pages from the site.

This statement was prepared on November 2019.

  • The Practice
  • Registering with the Practice
  • Our Team
  • Making the Most of Your Practice
  • Are you a Carer ?
  • Care Quality Commission
  • Clinical Commissioning Group
  • Friends and Family Test
  • GP Earnings
  • Entitlement to NHS Treatment
  • Patient Participation Group
  • Practice Policies
    • Access your Health Records
    • Accessibility
    • Care Data
    • Chaperones
    • Clinical Governance
    • Clinical Research
    • Complaints
    • Confidentiality
    • Consent Protocol
    • Disability Access
    • Duty Of Candour
    • Equality and Diversity
    • Freedom of Information
    • General Practice Extraction Service
    • Infection Control Statement
    • Named GP Policy
    • NHS Patient Rights
    • Removal of Patients From Our List
    • Safeguarding Children
    • Sharing Your Information with Others
    • Summary Care Records (SCR)
    • Zero Tolerance
    • Privacy Policy
    • Website Terms and Conditions
    • Cookie Policy

Call 111 when it's less than 999

The Soho Square Surgery
30 Soho Square
Soho
London
W1D 3QS

 

Main number 020 3405 6540
Out of hours 111
Email sohosquaresurgery@nhs.net

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